Priory Car & Van Hire Ltd

Reviews about Priory Car & Van Hire Ltd

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  Brent Heyes Review added: 2018.01.05

  ★ ★ ☆ ☆ ☆
  The actual vehicle was very good and the staff at the Cheshire office were very friendly; however, when I collected the minibus I was told the cost was actually £30 more than they had previously quoted and by that time I did not have any choice but to pay the extra amount. I had a busy weekend ahead of me and needed to get on the road.
  
  The day after I returned the vehicle, they charged an additional £20 to my card. I didn't see this until several weeks later when I spotted the charge on my card statement. When I queried this with Priory, they gave me the run around for 3 weeks; every time I called them they gave me a different reason for the charge and promised that they would call me back (they never did). When I finally gave up with the Cheshire office and called their Lancashire office, I was told that the bus was returned with less fuel than when I collected it (it was not).
  
  I explained that the bus was collected with 1/4 tank of fuel and they asked me to provide evidence of the fuel amount when the bus was returned. Thankfully I had taken a time stamped photo of the fuel gage when returning the bus that clearly reflected the mileage and just over 1/4 tank of fuel (an inner voice told me that I might need it).
  
  I was then emailed a copy of the checkout sheet which (incorrectly) had written on it that the bus actually had 3/8 tank of fuel when it was collected and for this reason, they could not help me any further. At first I thought they were joking (they were not).
  
  I would recommend that anyone planning to deal with this company do so with caution; I certainly will not be using them again.

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